Frequently Asked Questions

Browse our collection and select your preferred jewellery piece. Choose the required options, such as ring size, metal type, or diamond specifications, then click Add to Cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. Once your order is placed, you will receive an order confirmation via email or SMS.

We accept all major credit and debit cards, UPI, net banking, PayPal, and selected digital wallets. Every transaction is protected with secure encryption to ensure a safe and seamless shopping experience.

Yes, order modifications or cancellations can be requested within 24 hours of placing your order. After this period, processing and production begin, so changes may no longer be possible. If you experience any other issues, please contact our customer support team for assistance.

Yes, all Highcarat Diamonds jewellery pieces are crafted using 100% genuine lab-grown diamonds and premium-quality materials. Every piece undergoes careful craftsmanship and strict quality inspection before shipping.

Absolutely. We provide custom jewellery services, including engraving, metal selection, gemstone customisation, and bespoke designs. Our team works closely with you to create a piece that reflects your unique style and vision.

You can use our Ring Size Guide or request a complimentary ring sizer kit for accurate measurement. Our customer support team is also available to assist you in selecting the perfect fit.

Orders typically require 7–10 working days for processing and production. Once dispatched, shipping usually takes an additional 3–5 working days, depending on the destination. Tracking details will be shared once your order has been shipped.

Yes, we offer worldwide international shipping. Delivery times may vary depending on the destination country. Any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can also track your order directly through your account dashboard on our website.

We offer returns within 30 days of delivery for eligible items. Products must be unused, unworn, and returned in their original packaging. Please note that customised or personalised jewellery pieces are not eligible for returns. For complete details, please refer to our Return Policy.

You can initiate a return or refund request through our Refund Policy page or by contacting our customer support team with your order details for assistance.

Yes, all Highcarat Diamonds jewellery comes with a lifetime manufacturing warranty covering manufacturing defects. The warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorised repairs.

Yes, we provide jewellery repair services for eligible products. All repair requests are subject to inspection and approval. Repair charges may vary depending on the type of service required.

Antique diamond shapes are vintage-inspired diamond cuts known for their artistic faceting and timeless appeal. These unique cuts are often inspired by historical and rare diamond designs.

Yes, antique diamond shapes feature a more handcrafted and distinctive appearance compared to modern cuts. They focus on individuality, charm, and character rather than perfect symmetry.

Yes, antique-cut diamonds offer a softer and more romantic sparkle. Their vintage faceting reflects light differently, creating a unique glow and timeless elegance.

• Butterfly Cut – Symbolises beauty, femininity, and transformation.
• Horse Head Cut – Represents strength, growth, power, and progress.
• Heart Cut – Symbolises love, romance, and emotional connection.
• Rabbit Cut – Represents luck, prosperity, and new beginnings.
• Duck Cut – Symbolises harmony, loyalty, and togetherness.

Yes. You can choose your preferred diamond shape and create fully customised jewellery tailored to your style. Simply submit your requirements through our customisation request form, and our experts will help bring your vision to life.

A Portugal cut diamond is an antique-inspired diamond cut featuring significantly more facets than traditional cuts. Its intricate faceting enhances brilliance, depth, and light reflection, making it ideal for statement and custom jewellery pieces.

Yes, the Portugal cut is considered rare and distinctive compared to common modern diamond cuts. It is perfect for customers seeking a unique and eye-catching diamond design.

Yes, we offer lab-grown Portugal-cut diamonds that provide exceptional sparkle and beauty while being ethically and sustainably sourced.

Choosing the right metal depends on your personal style, lifestyle, and preferences.

• 10K Gold – Highly durable and ideal for everyday wear.
• 14K Gold – A balanced option offering durability and a rich gold colour.
• 18K Gold – A premium choice with higher gold purity and a luxurious appeal.
• Yellow Gold – Classic and timeless.
• White Gold & Platinum – Sleek, elegant, and modern.
• Rose Gold – Soft, romantic, and contemporary.
• 925 Silver – Affordable, versatile, and perfect for everyday wear.

Lab-grown colored diamonds are real diamonds created using advanced technology. Available in stunning shades like yellow, blue, pink, and green, they offer the same brilliance, durability, and structure as mined diamonds.

Yes, every Highcarat Diamonds jewelry piece comes with a certificate of authenticity. Our lab-grown diamonds are certified by recognized gemological laboratories, confirming the diamond’s quality, specifications, and authenticity.

You can contact our customer support team via email at contact@highcaratdiamonds.com. We’re happy to assist you with orders, customization requests, shipping queries, and after-sales support.